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Pro Search Recruitment
We often deal with the Head Office of Pro Search Recruitment which has recruitment agencies throughout the UK. In recent years they have seen their customer base change dramatically with at least half of their clients now being from Poland.
Many speak good English which is great as they can place them quickly but even then the contracts can be hard to understand. As such, 78 International translates them into Polish as well as their information sheets, application forms and assignment fact sheets. This makes the whole recruitment process so much quicker and also eliminates problems when their Polish workers are out on assignment.
On the other hand, they have individual and groups of Poles visiting them every day in their branches who speak little or no English. They genuinely want to work and because the agency knows they are going to be good workers they are able to place them, however they have problems with communication. Agencies often work to targets so they need a quick turn around for each client and this is difficult when they speak little English. Again, they use a range of pre-translated materials so from the moment clients come through their door there are welcome notices and information boards about the agency and what they do in different languages. In these cases they also call upon 78 International for live interpreters as during interviews agency staff meet situations where clients just cannot grasp a crucial point of the contract or new job. Here, having an interpreter available is invaluable for them whether it's in person or by teleconference as it helps their client and therefore the agency itself. It's a win-win situation and the agency says the cost of such services is easily justified when they consider just how valuable their Polish workers are to them.